Our Commitment to Craftsmanship At MUHE, we believe in the uniqueness of every piece. Because our products are custom-designed and specially curated for you, our shipping and return policies are structured to maintain the integrity and quality of our work. Please review the details below carefully.
Shipping & Delivery Timeline
Since each order undergoes a specialized preparation process, please allow for a delivery window of 10 to 25 days.
We appreciate your patience as we ensure your item arrives ready to be cherished.
Note: You will receive a tracking number once your order has been dispatched.
Returns & Exchanges
Due to the bespoke nature of our products (Custom Designs), all sales are final. We do not accept returns, exchanges,
or cancellations once an order is placed.
Exceptions (Incorrect Orders Only)
We stand by the accuracy of our fulfillment. In the rare event that you receive an item different from what you ordered (e.g., wrong product sent by Rooted), please contact us within [insert number, e.g., 48 hours] of delivery. We will arrange for a replacement of the correct item at no additional cost to you.
Shipping Liability
Please note that Rooted is not liable for issues arising during transit. Once the package has been handed over to the shipping carrier, we are not responsible for:
For any shipping-related issues, please contact the carrier directly to file a claim.
Contact Us If you have received an incorrect item or have questions regarding your order status, please reach out to our team at: